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24/7 Support

We are awake right now

Day or night, rain or pour — we answer.

Sites don't run 9 to 5, and neither does our support. Reach us on WhatsApp, by mail or on a call at any hour. If work on your site is blocked, we assist within 5 minutes.

24/7 · every daySerious issue · 5-minute assistReal engineers, not bots

What do you need help with?

How serious is it?

How we respond

Serious issue — site work blocked

WhatsApp or call us. We assist within 5 minutes, any hour of the day or night.

General question on WhatsApp

Usually answered within 15 minutes, 24 hours a day.

Email

Send the details and screenshots — we reply the same day, with written follow-up where needed.

Direct call

For anything that is faster to explain out loud, call us straight away — no queue, no ticket.

For the fastest help, send us

  1. 1Your project name as it appears in the app.
  2. 2A screenshot of the screen — one picture saves a dozen messages.
  3. 3What you did, what you expected, and what you saw instead.
  4. 4For billing: the plan and the date of the payment.

SiteMate support is operated by the HPR Constructions team — the same people who build on these sites every day.

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